Add and synchronize contacts from Microsoft Office Outlook to Microsoft Dynamics AX

Click CRM> Periodic> Microsoft Office Outlook synchronization> My contacts.
Click Add contacts, and then click Add contacts from Microsoft Office Outlook.
In the Add contacts from Outlookform, select the contact that you want to add, and then select a business account from the drop down list.
Check the Selectedcheck box to add the contact.
Click Create. Your contacts are automatically synchronized.

Add and synchronize contacts from Microsoft Dynamics AX to Microsoft Office Outlook

Click CRM> Periodic> Microsoft Office Outlook synchronization> My contacts.
Click Add contacts, and then click Add contacts from Microsoft Dynamics.
Click Select contacts.
Select the appropriate group of contacts, and then click OK.
Check the Selectedcheck box for each contact you want to add.
Click Add to my contacts.
In the My contactsform, click Synchronize database. This step adds and synchronizes your new contacts from Microsoft Dynamics AX.

Note

You can view the date and time of the last synchronization in the My contactsform, under the Generaltab.

Note
You can view the date and time of the last synchronization in the My contactsform, under the Generaltab.

Click CRM> Periodic> Microsoft Office Outlook synchronization> My contacts.
Select the contact that you want to remove.
Click Alt+F9 or the delete icon located on the toolbar.

Note

When you delete a contact in the Contact Detailsform, the contact is also removed from the My contactsform.