You can cancel a service order or service order line from the service order itself or cancel multiple service orders by running a periodic job.

Note Note

Service orders cannot be canceled if the stage of the service order does not allow canceling, if the service order has item requirements, or if it has already been posted.

Cancel a service order in the Service orders form

  1. Click > .

  2. Select a service order.

  3. Click and select the submenu item .

Cancel a service order line

  1. Click > .

  2. Select a service order.

  3. Select a service order line in the lower pane of the form.

  4. Click and click the submenu item or if you want to reverse the cancellation of a service order line.

The lines status changes to . If you revoke a line's cancellation using the submenu item, the status changes back to .

Cancel multiple service orders

  1. Click > > .

  2. Click the button.

  3. In the form under , select the service order that you want to cancel.

  4. Click OK to close the form.

  5. Select the check box to generate an infolog showing the canceled service orders.

  6. Select the check box if you want to reverse the status of a service order.

  7. Click OK.

The selected service orders are either canceled or have their progress status reversed to .

Note Note

If you select the check box, service orders with the progress status are reversed and no canceling of service orders with progress status takes place.