Using the Dispatch boardform, you can easily reassign service activities from one employee to another, even if those employees belong to different dispatch teams.

1. Click Service> Periodic> Dispatch boardto open the Dispatch boardform.

2. Click Advancedto display the Gantt chart at the top of the page.

3. Expand each dispatch team list.

4. Select the color-coded graphic that represents a service activity that is assigned to one employee, press the SHIFT key, and then move the color-coded graphic to the row for another employee, in the same time slot or a different one.

   -or-

   On the Alltab, Teamtab, Undispatched, or Relatedtab, change the service order assignment by using the Employeefield.

5. Click Save.