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Use this form to view the reason codes assigned to the various stages of a service order, such as Planning, In Progress, Closed, or other service stages you define. You can also use this form to add a reason code for a particular stage manually and to delete incorrect stage reason codes.

Tasks that use this form

Navigating the form

The following table provides descriptions for the controls in this form.

Fields

Field

Description

Select a reason code for the current stage.

View the service order identifier.

Enter a brief note to describe this transaction..

The action that created a stage reason. The following types are created:

  • : Indicates that you changed the stage.

  • : Indicates that you stopped the time recording.

  • : Indicates that you canceled a service level agreement.

  • : Indicates that you created the stage reason manually.

The current service order stage.

See Also