The following issues can occur when report
template documents are processed to generate output in Microsoft
Word format.
Template choice is not available
If the Template choice is not available in the
Report Destination window, check the following:
Be sure that a report template has been
assigned to the report.
Be sure that the Open XML SDK has been
installed.
If a modified version of the report is
being used, a report template document may not have been created
and assigned.
Incorrect template document is used
If an incorrect report template document is used,
verify the assignment of the template document.
Template
processing does not complete
If you run a report, choose to generate the
output in Microsoft Word format, but the processing never
completes, try the following:
The Template Processing Engine may have
encountered an error and be in an unknown condition. Restart
Microsoft Dynamics GP so the Template Processing Engine is
re-initialized.
If a specific report is causing problems,
try simplifying the report template document to isolate the
problem. For example, if a modified report will not generate the
output in Microsoft Word format, try running the original version
of the report. If the original report can generate the output in
Microsoft Word format, the issue can be isolated to changes you
made in the modified report template document.