You can cancel a return order, as opposed to deleting it, when you want to save a record of the planned return.

Only return orders that have the status Created can be cancelled. Return orders with statuses of Open and Closed cannot be cancelled.

  1. Click > Common Forms> .

  2. On the tab, select the line of the return order that you want to cancel.

  3. Click > .

  4. Click Yesin response to the message that indicates that canceled return orders cannot be reopened.

See Also