1. Click > > > .

  2. Press CTRL+N to create a new line in the upper pane, and then enter a name in the field.

  3. In the line that is created automatically in the lower pane, select a code in the drop-down list. The starting point is .

    Note Note

    Microsoft Dynamics AX creates the first collection letter according to the due date on the invoice, the value that you enter for the grace period in the field, and information that you enter in this line.


  4. Enter information in the appropriate fields in the line, such as fee amount, number of days before the collection letter is generated, and the account to which the fee is posted. The currency of the fee is always the customer's default currency, which is independent of the invoice currency.

  5. Press CTRL+N to create a second line in the lower pane, select in the field, and enter information in the appropriate fields.

    Note Note

    Collection letters after the first collection letter are generated according to your selection in the form ( > > ). On the tab, in the field, select or .


  6. Continue until you have defined all the collection letter codes of the collection letter sequence that is selected in the upper pane. You can create any number of collection letter codes for a collection letter sequence. The collection letters of each sequence are unique to that sequence.

  7. Before you create collection letters from the collection letter sequences, determine how you want to handle the posting and the printing of collection letters. For more information, see Control posting and printing of collection letters.

Examples of collection letter sequences

This table illustrates the possible collection letter codes for sample collection letter sequences.

Sequence 1

Sequence 2

Sequence 3

Sequence 4

Collection letter 1 for sequence 1

Collection letter 1 for sequence 2

Collection letter 1 for sequence 3

Collection letter 1 for sequence 4

Collection letter 2 for sequence 1

Collection letter 2 for sequence 2

Collection letter 2 for sequence 3

Collection letter warning about collection agency for sequence 4

Collection letter warning about collection agency for sequence 1

Collection letter 3 for sequence 2

Collection letter warning about collection agency for sequence 3

Collection letter 4 for sequence 2

Collection letter warning about collection agency for sequence 2

See Also