SRVRECTYPE

i4

2

Y

Not applicable

Service record type:

1=Quote;

2=Open

CALLNBR

string

11

Y

Not applicable

Call number

ITEMNMBR

string

31

N

<blank>

Item number

SERLNMBR

string

21

N

<blank>

Serial number

CUSTNMBR

string

15

N

<blank>

Customer number

PROBCDE

string

11

N

<blank>

Problem code

CAUSECDE

string

11

N

<blank>

Cause code

RPRCODE

string

11

N

<blank>

Repair code

PMPERF

i4

1

N

0

PM performed

UpdateIfExists

i4

1

N

1

Flag to allow customer data to be updated if it exists:

0=No;

1=Yes

RequesterTrx

i4

2

N

0

Requester transaction:

0=False;

1=True (if True, it populates the requester shadow table)

USRDEFND1

string

50

N

<blank>

User-defined field—developer use only

USRDEFND2

string

50

N

<blank>

User-defined field—developer use only

USRDEFND3

string

50

N

<blank>

User-defined field—developer use only

USRDEFND4

string

8000

N

<blank>

User-defined field—developer use only

USRDEFND5

string

8000

N

<blank>

User-defined field—developer use only