Use the Customer payment journalreport and the Customer posted payment journalreport to view account and payment details for individual customers. Amounts on the reports are displayed in the currency of the payment and of the original currency for the transaction. Unapplied payments are included, but payment details are not included.

The payment currency amount might be different from the payment amount in the following situations:

• The payment amount is greater than the payment details. For example, if a payment of $10,000 is received from your customer and only $7,000 is applied to the customer invoices, the remaining amount is unapplied.

• The payment amount is less than the payment details and a correction amount was not specified when the information was entered. For example, an amount can be entered in the journal line and the total amount of marked transactions does not equal the payment amount. A message will be displayed. If you ignore the warning, the imbalance will be reported when the unposted report is generated. However, the payment detail amounts will be corrected to balance with the payment amount when the journal is posted.

When you create a Customer payment journalreport for a journal that hasn't been posted, it includes an opening balance. The ending balance is calculated as the open balance, less the payment and the discount taken. Some of the amounts on this report are estimates because data such as exchange rates, write-off amounts, or maximum overpayments and underpayments might change from the time that the unposted report is generated to the time when the payment is posted.

When you create a Customer posted payment journalreport, it doesn't include an opening balance. Instead of an ending balance, the report contains a current balance, which is the balance of the invoice when the report is generated.