Item replacement orders are usually created after a product is returned and inspected. However, when an item must be replaced before it has been returned, or when the original item will not be returned, you can create an item replacement order immediately after you create a return order.

1. Click Accounts receivable> Common Forms> Return orders to open the Return ordersform.

2. On the Overviewtab, select the appropriate return order.

3. Click the Functionsbutton and then click Create replacement orderto open a Create sales orderform.

4. Select the Copy return order linescheck box to transfer details from the return order you selected on the Return ordersform to this sales order.

5. Enter or modify details as necessary.

   Note
   For information about how to work with the Create sales orderform, see Create sales order (form).

6. Click OKto close the Create sales orderform and open the Sales orderform to continuing working on this order.

Note
For information about how to work with the Sales orderform, see Sales orders (form).