1. Click Service> Service subscriptions.

2. Select the subscription attached to the subscription transaction for which you want to create a credit note.

3. Click Transaction> Fee.

4. Select the transaction for which you want to create a credit note.

5. Click Functions> Select for credit note.

6. Select the transaction that you want to credit and then click OK.

7. Create a credit note. For more information about how to create credit notes, see Credit invoiced amounts.

NoteWhen you create the credit note, make sure that you select Credit notesin the Invoicing methodlist in the Create invoicedialog box.

If the Reverse accruals on creditingfield in the Service parameters form is set to Manual, you have to reverse each accrued revenue transaction individually before you create a credit note proposal for the transaction.