Backorders are orders that are not yet delivered from a vendor (purchase orders) or to a customer (sales orders).

It is important that you follow up on backorders. For example, if goods are delayed from vendors, you might have to change the date of delivery to customers and inform the customers about the delay.

See an overview of backorders

You can see an overview of the status of backorders by the following categories: items, customers, and vendors.

By item

By viewing backorders by item, you can follow up on the expected future flow of transactions concerning a specific item. For example, you can check:

  • The number of sales orders placed on an item.

  • If deliveries of goods from vendors are still missing.

  • If more items should be ordered to be able to deliver all sales orders in due time.

The overview also helps you answer requests from customers regarding time of delivery. In addition, you can prioritize the sales backorders and eventually split the items on hand between the orders.

By customer

The overview of backorders by customer enables you to view the status of the customer's remaining orders. This is useful when you answer questions regarding delivery time and possible delays from customers who are waiting for items to be delivered.

By vendor

The overview of backorders by vendor is useful for following up on missing deliveries and viewing expected dates of deliveries.

The overview is also useful for prioritization when goods arrive from vendors and the sales orders have to be picked for delivery.