The following topics provide information about selecting a target audience for your campaigns, monitoring and running an active campaign, and processing incoming campaign information.
Conduct campaign business process component forms
The following table lists the forms that support the Conduct campaign business process component. The table entries are organized by business process component task and then alphabetically by form name.
Note |
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Some forms in the following table require information or parameter settings to navigate to them. |
Business process component task |
Form name |
Usage |
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Select target audience |
Call list |
Use this form to create or view call lists and call list targets. |
Campaigns |
Use this form to create, maintain, and register the progress of campaigns or to create a campaign call list. |
|
E-mail category |
Use this form to set up or view e-mail categories. |
|
E-mail group members |
Use this form to assign contact persons, employees, and completed sales units to an active e-mail group. |
|
E-mail groups |
Use this form to create or view e-mail groups. |
|
Mailing file |
Use this form to create a file for mail merging and address label production. |
|
Mailing file query |
Use this form to filter and sort records. |
|
Mailings |
Use this form to create or view mailing files or e-mail distribution groups. |
|
Run campaign and manage vendors |
Business relations |
Use this form to send an e-mail note to a business relation. |
Contact persons |
Use this form to send an e-mail note to a contact person. |
|
Documents |
Use this form to attach a document to an e-mail note. |
|
E-mail distribution |
Use this form to view all e-mail groups or to perform a bulk e-mailing. |
|
Employee |
Use this form to send an e-mail note to an employee. |
|
Process incoming leads |
Leads |
Use this form to create or view lead records. |
Parameters |
Use this form to set up default values for lead records. |
|
Monitor and achieve campaign |
Activities |
Use this form to create activities for campaigns. |
Call list |
Use this form to change the status of a call list or call list targets. |
|
Campaigns |
Use this form to adjust campaign targets. |
|
Parameters |
Use this form to set up the employees responsible for campaigns or to change campaign target data. |