To support intercompany returns, Microsoft Dynamics AX provides functionality for mapping externally defined disposition codes to corresponding internal disposition codes. When an intercompany chain is being set up, it is important to ensure that the disposition actions in the two companies that are mapped to each other are the same in order to avoid a failed synchronization process.
About 3-legged direct return disposition codes
Disposition codes are synchronized from the intercompany sales order line to the original sales order line. However, the only immediate effect on the original sales order line that comes from synchronizing the disposition code is that miscellaneous line charges are deleted based on the disposition code and miscellaneous charge setup in Company A (the company that is creating the return order).
All disposition actions are supported on the intercompany sales order line in a 3-legged direct delivery chain. However, in cases where the product is being returned to the customer, it is important to confirm that the delivery address in the return order matches the customer delivery address that is specified in the original order.
Disposition codes do not exist for purchase orders. Therefore, synchronizing disposition codes from the intercompany sales order to the original return order must be performed from sales order to sales order.
Replacing returned items
When a returned item is being replaced, and a replacement order has already been created in Company B, a disposition code cannot be selected, and no additional replacement order is created in Company A.
Intercompany direct delivery scenario rules
The following general rules apply to original return orders in intercompany direct delivery scenarios:
If the underlying disposition action on the original sales order line is Credit & Scrap, Credit, or Return to Customer, then the disposition action applied is Credit. However, the Return to Customer action code will set the net amount to 0 (zero) on the existing line and on the newly synchronized line from the intercompany sales order. In addition, scrap lines are never synchronized. When a line is added to an intercompany sales order, it is never synchronized for a sales order with a positive quantity and a disposition action of scrap (for example, Credit and Scrap or Replace and Scrap).
An underlying disposition action of Credit and Replace or Scrap and Replace is not overruled and will be treated as a disposition action of Credit and Replace or Scrap and Replace, even though no scrap line is created in Company A and no replacement order is created in Company B (the company receiving the returned item). A replacement order is created in Company A only when a packing slip update is performed.