In intercompany return scenarios, Return Material Authorization (RMA) numbers are fully synchronized if synchronization support was set up when action policies for intercompany endpoints were defined in the form.

  1. Click > > > > .

  2. Select the tab.

  3. In the area, select the check box.

Note Note

For more information about defining intercompany endpoint action policies, see Set up action policies for intercompany endpoints.

RMA synchronization in 2-legged return chains

In 2-legged intercompany return chains, the RMA number is synchronized, at the time it is created, from the intercompany sales order to the intercompany purchase order header. This is true even if the intercompany purchase order was created first, in which case the RMA number is added to the intercompany purchase order header.

This step may overwrite any RMA number that was manually added to the intercompany purchase order beforehand in cases where the synchronization parameter is set up in Company B's action policy. Otherwise, no synchronization takes place.

RMA synchronization in 3-legged direct return chains

In 3-legged direct intercompany return chains, if you have not selected the check box on the form, synchronization is performed only from the original return order to the intercompany purchase order and not onwards to the intercompany sales order.

Note Note

The RMA number on the return sales order must be unique per company. Therefore, we strongly recommend that you define different RMA number sequences when two or more companies engage in intercompany direct returns. This is to ensure that synchronized RMA numbers across companies do not conflict with each other.

See Also