You use a reason code to indicate why a service level agreement (SLA) has been canceled or why the time limit that is set by the SLA has been exceeded.
Once you set up reason codes, you can require a reason code when an SLA is canceled or when the time limit that is set by the SLA has been exceeded.
If time has been exceeded on a service order and you have specified that a reason code is required, then you are prompted to enter a reason code in these situations:
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When the service order is moved to a stage that stops time recording against the SLA for the service order.
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When the service order is signed off.
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When the time recording is stopped manually.
Set up reason
codes
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Click > > .
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In the form, press CTRL+N to create a new reason code.
Require
reason codes when a service level agreement is canceled
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Click > > > .
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In the form, select on the tab.
Require
reason codes when the time limit that is set by the service level
agreement has been exceeded
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Click > > > .
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In the form, select on the tab.
