This section provides overviews of the deliver service business process components, lists the forms associated with each business process component, and discusses the tasks associated with each business process component.

Plan and allocate service orders

Dispatching service order activities

Prepare for service

Deliver service

Finalize and close order

Deliver service business process component forms

The following table lists the forms that support the deliver service business process component. The table entries are organized by business process component task and then alphabetically by form name.

Note Note

Some forms in the following table require information or parameter settings to navigate to them.

Business process component task

Form name


Plan and allocate service orders

Alternative service address

Create or change addresses for service orders.

Create service orders

Create service orders based on service agreement lines.

Prepare for service

Edit service or template BOM line

Modify template bill of material (BOM) lines or service BOM lines.

Service BOM designer

Maintain template BOMs and service BOMs.

Deliver service

Copy service agreement lines

Copy service agreement lines to service agreements or service orders.

Copy service order lines

Copy lines from another service order to the selected service order.

Copy service template lines

Copy lines from a service template to a service order or service agreement.

Create subscription fee

Create subscription fee transactions.

Move service order lines

Move service order lines to another service order.

Finalize and close order

Delete service orders

Delete service orders.

Post service order

Post service orders.