The cost and the sales price for a service agreement transaction are derived from the cost price setup that applies for the project attached to the service agreement. Cost and sales prices can be set up per project, employee, and category. For more information about Project cost and sales prices, see About cost price setupand About sales price setup.

The projects, employees, and categories available for selection on a service agreement line can be limited by the validation setup in the Projectsection. With the validation setup you can combine employees, projects, and categories for control access. For more information about validation, see Setting up validation.

A line property is automatically entered for a service agreement line.

Line properties are created in the Line property form in Projectand the line property that is entered on a service agreement is attached to the project selected for the service agreement and subsequently inherited by the service agreement line. For more information about line properties, see About line-property setup.

If you enter an expense transaction, a default expense offset account is automatically selected for this transaction. The default expense account is set up on the project attached to the current service agreement. For more information about default expense accounts, see Default offset accounts for expenses (form).

The categories that are available for service agreement lines are set up in the Categories form in the Projectsection. For more information about project categories, see About project category groups.

Note
Categories with the check box Active in journalsselected on the Generaltab in the Categoriesform are available for selection. However, if the check box Inactive categoriesis selected on the Journalstab in Parameters , all categories are available for selection.

If the Terminated employeesfield in Parameters is selected, you can select inactive employees in addition to active employees in the Service agreementsand the Service ordersforms.

Also, you can enable the Start timeand End timefields on the Projecttab in Service orders to enter start and end times on service order lines.

Enable the start and end times feature on service orders

1. Click Project> Setup> Parameters .

2. Click the Journalstab, and select the Show start/end timescheck box.

3. Click Project> Setup> Journals> Journal names .

4. Select the journal name attached to the service order.

5. Click the Generaltab, and select the Show start/end timescheck box.

Note
Select the journal name for the service order in the Hourfield on the Journalstab in Service parameters .

For more information on about Project journal names, see About journal names.