The following table lists the customer service reports. The table entries are organized by business process component and then alphabetized by report name.
Business process component |
Report name |
Description |
---|---|---|
Fulfill service contracts |
Service agreement |
Lists the service agreements. |
Service contract |
Lists the service contracts based on projects. |
|
Service order |
Lists the service orders. |
|
Service order margin |
Lists the revenue per service order. |
|
Template BOM lines |
Lists the bill of materials (BOM) lines that were created per template BOM. |
|
Handle customer inquiries |
Customer schedule |
Lists the service orders in progress, sorted by start dates. |
Repair history by service object |
Lists the repair history of individual service objects. |
|
Repair history by technician |
Lists the repair history by individual technicians. |
|
Resolution by diagnosis |
Lists the resolutions to repair lines by diagnosis. |
|
Resolution by symptom |
Lists the resolutions to repair lines by symptoms. |
|
Service order progress |
Lists the service orders in process and their service stages. |
|
Deliver service |
Created subscription fee |
Lists the subscription fee transactions that were created by subscription. |
Service BOM history |
Lists the service history of service BOMs sorted by service objects. |
|
Service BOM lines |
Lists the service BOM lines sorted by service order or service agreement. |
|
Service object |
Lists the service objects. |
|
Service subscriptions |
Lists the service subscriptions. |
|
Service task |
Lists the service tasks that were applied in service orders and service agreements. |
|
Transaction - Subscription |
Lists the subscription transactions per project statement. |
|
Work description |
Lists the tasks and resources that are required for a field service technician to fulfill service orders. |
|
Work receipt |
Lists the tasks and resources that are required to fulfill service orders. |