CRM> Inquiries> Calls

Use this form to display all inbound and outbound phone calls that have been detected by the system when using Computer Telephony Integration (CTI).

Note
This form is updated only if CTI is installed and telephony is enabled for the user.

Navigating the form

The following tables provide descriptions for the controls in this form.

Tab	Description
Overview tab	Overview of the logged phone calls. Information includes: Date, time, and duration of the call. Telephone number called. Person called. Type of call. Employee who placed or received the call.
General tab	Details of the active logged phone call, including the activity ID attached to the phone call.

Tab

Description

Overview of the logged phone calls. Information includes:

Details of the active logged phone call, including the activity ID attached to the phone call.

Button	Description
Activity	Open the Activity Detailsform to view the activity the logged phone call is connected to.

Field	Description
Phone call ID	Unique field used to identify the phone call for later reference. The Phone call ID is usually automatically generated by the system, using the phone call identification number sequence.
Employee	Employee who initiated the call.
Telephone	Registered telephone number which is called.
Type of call	Type of call (outbound or inbound)
Date	Date of call.
Start time	Time the call started.
End time	Time the call ended.
Duration	Duration of the logged phone call.
Address book ID	Identification number of the contact person of the business relation.
Sales unit	The sales unit (team of salesmen) responsible for a common sales target.
Activity number	Activity number of the activity associated with the logged phone call.
Call subject	Short description of the call.
Call description	Long description of the call.