Overview tab

View and edit information about the repair, such as the condition, symptom, diagnosis, and resolution.

General tab

View and edit information about the related service order and service object.

Note

Type additional information about the repair.

Condition

Select the option that describes the condition under which the problem occurs.

Conditions are created and maintained in the Conditionsform.

Symptom area

Select the area of the problem.

Symptom areas are created and maintained in the Symptom areasform.

Symptom code

Select the specific description of the problem.

Symptom codes are created and maintained in the Symptom codesform.

Description

Type a short description of the repair problem.

Diagnosis area

Select the area of the technician's investigation.

Diagnosis areas are created and maintained in the Diagnosis areasform.

Diagnosis code

Select the specific solution for the problem.

Diagnosis codes are created and maintained in the Diagnosis codesform.

Resolution

Select the resolution of the repair request.

Resolutions are created and maintained in the Resolutionsform.

Repair stage

Select the current stage of the repair.

If you select a repair stage that is marked as Finishedin the Repair stagesform, the Repair finish datefield in the Finishedsection are updated.

Repair stages are created and maintained in the Repair stagesform.

Technician

Select the technician who will perform the repair.

Service order

View the service order that is associated with the repair line.

The field is automatically populated.

Service object

Select the service object to be repaired.

View the time and the date that the repair order was created.

Repair finish date

View the date and time that the repair was finished.

Text

Type a note to provide additional information about the repair.