Customer transactions that are reversed can be posted as correction transactions in the general ledger.
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Click General ledger> Setup> Parametersto open the General ledger parametersform.
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On the Ledgertab, under the Transaction reversalfield group, select the Correctioncheck box to post the customer transaction as a correction.
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Press CTRL+S or close the form.
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Click Accounts receivable> Common Forms> Customer Detailsto open the Customersform.
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Select a customer account.
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Click Transactionsto open the Customer transactionsform.
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Select the transaction to reverse.
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Click Reverse transaction.
Note For more information, see "Reverse a transaction" in the Applications and Business Processes Help.
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In the Reversal posting datefield, select the date for reversing the transaction.
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In the Reason codefield, select a reason code.
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In the Reason commentfield, enter a reason comment.
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Click OKto return to the Customer transactionsform.
Note The transaction is displayed as a reversed transaction with a negative sign (-) in the Amount currencyfield. The Correctioncheck box on the Generaltab is automatically selected for the transaction that is reversed.
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Press CTRL+S or close the form.