Complete the following steps to enable the e-mail option to set up alerts:

1. In the Options... form in Microsoft Dynamics AX, select a language in the Languagefield and enter a recipient e-mail address in the E-mailfield.

2. Create an e-mail identification that is unique for Alerts. For more information, see Create e-mail identifications.

3. Define the e-mail identification for Alerts. For more information, see Define an e-mail identification for Alerts.

4. Set up an e-mail template and provide a sender e-mail address in the Senderfield in the E-mail templatesform. For more information, see Set up alert e-mail templates in HTML.

5. Create more language versions of the template (optional).

The option to send alerts as e-mail messages can be set up on rule level or on user options level. The setup on the user options level will disregard any rule level setup.

Users can determine for each rule that they create if they want the alerts that will be triggered by this rule as e-mail messages, as pop-ups or both.

The alert messages that users receive are based on a template and the layout of this template can be customized. You can apply merge data and links in the e-mail template.

The merge data is a set of data that provides details on the alert. For example, if you insert the %occurred%merge data element, the date and time that the alert occurred is displayed in the e-mail message.

With the three link types that can be inserted in the template the user gets three different methods to link to Microsoft Dynamics AX from the e-mail message, and view information on the alert. For details on the merge data and the link types, see Set up alert e-mail templates in HTML.

Even though a user deletes an alert from the Notification listform, the corresponding e-mail alert persists and the e-mail alert only get soft-deleted from the EventInboxtable.

From the e-mail alert, the user can drill down to the rule and to the business data. It is not possible, however, to drill down to the alert.