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Use this form to create, name, and describe the reason code groups that you will assign one or more reason codes to for use in handling product returns.

Tasks that use this form

Example

You create several reason codes to describe situations when a customer might return a product because of an error in the order, such as Sales Agent Order Error, Customer Order Error, and Data Entry Error. Next, you create a return reason code for this group named Order Error and assign these three return reason codes to it.

Navigating the form

The following tables provide descriptions for the controls in this form.

Tabs

Tab

Description

Overview tab

Create and review reason code groups for product returns.

Enter criteria on the General tab

View or edit additional information about the return reason code group selected on the tab.

Buttons

Button

Description

Open the form, where you can create and manage individual reason codes, and assign them to the return reason code groups that you have created.