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Use this form to create, name, and describe the reason code groups that you will assign one or more reason codes to for use in handling product returns.
Tasks that
use this form
Example
You create several reason codes to describe situations when a customer might return a product because of an error in the order, such as Sales Agent Order Error, Customer Order Error, and Data Entry Error. Next, you create a return reason code for this group named Order Error and assign these three return reason codes to it.
Navigating
the form
The following tables provide descriptions for the controls in this form.
Tabs
|
Tab |
Description |
|---|---|
|
Create and review reason code groups for product returns. |
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View or edit additional information about the return reason code group selected on the tab. |
Buttons
|
Button |
Description |
|---|---|
|
|
Open the form, where you can create and manage individual reason codes, and assign them to the return reason code groups that you have created. |
