Customer service supports professional, service-based companies and manufacturing service organizations.

Customer service includes functionality that allows you to work with:

  • Key service management processes, including working with service agreements, service orders, and return management.

  • An advanced repair management setup that includes repair tracking and bill of materials (BOM) versioning.

  • Support for employee roles, such as service manager, dispatcher, and service technician or service consultant.

  • Service subscriptions to generate periodic revenue streams independent of service frequency.

  • Service-level agreements to support a differentiated customer base.

This section provides overviews of the customer service business process and business process components, lists the forms associated with each business process component, and discusses the tasks associated with each business process component.

Fulfill service contracts overview

Handle customer inquiries overview

Deliver service overview