You can cancel a return order, as opposed to deleting it, when you want to save a record of the planned return.

Only return orders that have the status Created can be cancelled. Return orders with statuses of Open and Closed cannot be cancelled.

1. Click Accounts receivable> Common Forms> Return orders.

2. On the Overviewtab, select the line of the return order that you want to cancel.

3. Click Functions> Cancel return order.

4. Click Yesin response to the message that indicates that canceled return orders cannot be reopened.