You can cancel a return order, as opposed to deleting it, when you want to save a record of the planned return.
Only return orders that have the status Created can be cancelled. Return orders with statuses of Open and Closed cannot be cancelled.
Click > Common Forms> .
On the tab, select the line of the return order that you want to cancel.
Click > .
Click Yesin response to the message that indicates that canceled return orders cannot be reopened.