Click Accounts receivable> Common Forms> Return ordersto open the Return ordersform.

Press CTRL+N, and then follow the process for creating a new return order.

Note
For information about creating a new return order, see Create a return order.

Click Functions> Find sales orderto open the Find sales orderform.

If you want to narrow down the list of invoices, use the Search criteriafields.

On the Invoicetab, click the original sales order that is associated with the return order.

If all of the items from the sales order are being returned, select the Select allbox in the sales order row in the upper grid.

-or-

If only some of the items in the order are being returned, select their Markboxes in the lower grid and optionally adjust the quantity.

Click OKto close the Find sales orderform, which will add the items that you selected to the return order.