Tab	Description
Overview tab	Create and edit a list of return orders.
General tab	Enter and view specific information about the return order.
Setup tab	Specify administration and warehouse options.
Address	Add and edit the customer delivery address for the order.
Other	Set intercompany and up-front replacement options.
References	View the intercompany orders that relate to this return order.

Lower pane

Tab

Description

Lines

View the item number and selected dimensions for the return order that you selected on the Overviewtab in the upper pane.

Note
To specify which dimensions are displayed on the Linestab, click Inventory> Dimensions display.

General tab

View the purchase line and administration information about the return order that you selected on the Overviewtab in the upper pane.

Other

View item reference information for the return order line.

Dimension tab

View and modify information about dimensions, such as configuration, color, warehouse, and Pallet ID.

Buttons

Upper pane

Button	Description
Setup	Click Setup> Misc. chargesto create, change, and inquire into miscellaneous charges specified for the current order in the Misc. charges transactionsform.
Functions	Click Functions> Find sales orderto copy lines to this return order from invoices that have been posted to the current invoice account. Click Functions> Cancel return orderto cancel the selected return order. Click Functions> Send acknowledgementto print a return acknowledgement Click Functions> Send return orderto print a return order. Click Functions> Create replacement orderto create a replacement order and associate it with the selected return order. Click Functions> Packing slipto view, update, and manage packing slips.
Inquiries	Click Inquiries> Invoiceto view a list of updated invoices. Click Inquiries> Packing slipto view a list of orders that have been packing-slip updated. Click Inquiries> Purchase orderto select the purchase order from which you want to create a credit note. Click Inquiries> Replacement orderto create a replacement order and associate it with the selected return order.
Intercompany	View the following records associated with this return order, if available: Intercompany sales order Original sales order Purchase order Intercompany purchase order

Lower pane

Button	Description
Setup	Click Setup> Misc. chargesto create, change, and inquire into miscellaneous charges specified for the current order line in the Misc. charges transactionsform.
Functions	Click Functions> Replacement Itemto locate a replacement item for the selected line.
Inventory	Perform inventory-related functions for the selected line. Click Inventory> Transactionsto show inventory transactions for the selected item or lot. Click Inventory> On-handto view on-hand inventory related to the current transaction. Click Inventory> Lotto view data from the current item lot. Click Inventory> Traceto view receipts or issues related to a transaction according to one or more inventory dimensions. Click Inventory> Dimensions displayto open the Inventory dimensionsform, where you can specify which dimensions you want to view on the Linestab.
Intercompany	Click Intercompany> Intercompany on-handto view on-hand inventory in relation to the selected transaction.

Fields

Field

Description

RMA number

The Return Merchandise Authorization number (RMA number) for the return order. The RMA number is generated automatically when a return order is created.

Return reason code

Select a reason code for the return order. When you open the Return reason codelist, Microsoft Dynamics AX displays three tabs. You can make a selection either on the Return reason code groupstab, which will show only the codes assigned to it on the Return reason codestab, or on the All return reason codestab.

Deadline

View or change the date by which the customer must return the item.

Sales order

View the ID of the original sales order that is associated with this return order.

Currency

View or change the currency associated with the original sales order.

Contact

Select the name of a customer representative to be contacted about this return.

E-mail

Enter an e-mail address to be used when contacting the customer about this return.

The date and time that the return order was created.

Return status

The status of this return order.

Customer reference

The customer's reference number for this transaction.

Customer requisition

The purchase order number from the customer's accounting system.

Replacement reference

The order number of the replacement order for this return item, if one is available.

Up-front replacement

Indicates that a replacement order was created before the item being returned was received.

Recipient

Select the employee ID of the person receiving the return shipment.

Language

Select the language that is used in item names and for printing external journals.

Warehouse

Select the ID of the warehouse where the return order is being processed.

Important
If you set the location for an individual item to a different warehouse than is specified in the header, the receiving location might not see the order details in the Arrival overviewform if it is filtering by warehouse.

Autocreate intercompany orders

Automatically selected when Direct deliveryis selected. Indicates that an intercompany order will be created automatically when you close the return order.

Direct delivery

Select the check box to have an intercompany order returned directly to the partner company (provided that it has an account in your Microsoft Dynamics AX setup) and to have the delivery information automatically synchronized to the intercompany order.

Origin

Indicates whether the line was created manually or indirectly as part of an intercompany chain.

Allow indirect creation

Indicates that an indirect order line can be created when the original sales order is a direct delivery (selected automatically when you select the Direct deliverycheck box).

Text

View or edit the description of the selected return order line.

External

Enter the customer item number.

The date and time that the return order line was created.

Return status

The status of the return order.

Estimated time of arrival

The expected arrival date of the return shipment.

Actual arrival date

The date the return shipment arrived.

Closed date

The date the returned item's transaction was closed.

Return lot ID

The lot ID for items being returned.

Return cost price

The cost price per unit of the returned item.

Disposition code

Assign a disposition code to the return item to indicate what should be done with the item.

Allow reservation

Select the check box to indicate that the lot should be classified as "On Order."

Quantity

The number of units expected to be included in the return order shipment.

Quantity returned

The actual number of units included in the return order shipment.

Reference type

Select the type of reference ID that you will enter in the Reference numberfield.

Reference number

The number of the purchase order, project ID, production lot, or other identifier related to this transaction.

Reference lot

The lot ID of items related to this transaction.

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