Beginning with this version of Microsoft Dynamics AX, the inspection of returned items is integrated into a larger, traceable return process.

When a return order is created, it is assigned a Return Materials Authorization number (RMA number). That number is in turn used to match a return shipment to a return order when the item arrives at the warehouse.

If an item can be returned to inventory immediately, a disposition code can be assigned to the item without sending it to quarantine.

However, if an item is sent to quarantine for inspection, it is up to the person inspecting the product to assign a disposition code on the Quarantine orderform ( Inventory management> Periodic> Quality management> Quarantine orders ). Disposition codes typically indicate both what should be done with the item and how the related financial transaction should be handled, such as returning the item to stock and refunding the customer, scrapping the item and sending a replacement to the customer, or returning the item to the customer without credit.

As soon as the person receiving the item sends it to quarantine, Microsoft Dynamics AX automatically creates a quarantine order for the item.

If multiple returned items in a single item number batch cannot be assigned the same disposition code, you must split the quarantine order in order to assign a different disposition code to each sub-batch.

After inspection, you can report the quarantine order as finished, release the returned items, and create an item arrival journal entry. The person or department that received the items will then process the journal for the items to be returned to inventory.

Alternatively, you can end the quarantine order and move the items back into inventory directly.