The return order process begins when you receive a request from a customer to return an item and create a return sales order in Microsoft Dynamics AX.
Click > Common Forms> .
Press CTRL+N to open the form and follow the procedure for creating a return sales order.
For information about creating a return sales order, see Create a return order.
Provide the customer with the system-generated RMA number, which must be included with the shipment in order for the return to be processed.
On the form, click > to generate return order documentation that the customer must include with the shipment.