The return order process begins when you receive a request from a customer to return an item and create a return sales order in Microsoft Dynamics AX.

1. Click Accounts receivable> Common Forms> Return orders.

2. Press CTRL+N to open the Create return orderform and follow the procedure for creating a return sales order.

   Note
   For information about creating a return sales order, see Create a return order.

3. Provide the customer with the system-generated RMA number, which must be included with the shipment in order for the return to be processed.

   -or-

   On the Return ordersform, click Functions> Send return orderto generate return order documentation that the customer must include with the shipment.