You generate service orders based on the service agreements. Service orders can be generated for the valid period of the service agreement.

The service orders that you generate from a service agreement are all attached to this service agreement.

Service orders are generated automatically from the following settings:

• The service agreement interval set up on the service agreement lines. The service agreement interval indicates the frequency with which service-order lines are created. For more information, see About service intervals.

• The period you specify to define the service period in the From dateand To datefields in the Create service ordersform. For more information, see Create service orders.

• The Combine service ordersoption on the service agreement header, which defines whether service order lines generated on a service agreement, combines service orders according to employee, service task, service object, or service agreement. For more information, see Combine service orders.

• The Time windowoption on the service agreement line. The time window defines how far a service order line can move in relation to its calculated date. For more information, see About time windows.

Tip
If the day specified for a service order is not open in the calendar that you have selected in the Service parameters form, you receive a message that there is a calendar conflict. You can safely ignore the message, and the service order is created even though the day is closed on the calendar.