Use this procedure if you want to enter payment and settlement information in the same form.

1. Click Accounts receivable> Journals> Payments> Payment journal .

2. Create a journal and click Enter customer payments. For information about how to create a journal, see Create and validate a journal and journal lines.

3. If you know the invoice, interest note, collection letter, or other transaction identifier, enter the identifier and click the lookup button in the Search for customer transactionsfield group. Select a document and skip to step 6.

4. In the Enter customer payment informationfield group, enter information about the payment.

5. In the Select to payfield group, select the invoices or other documents to settle with the payment.

6. Click Save in journal.

7. Repeat steps 3 through 6 for the remaining payments.

8. Click Close.

9. In the Journalform, click Validateto validate the payment line or lines, and then click Post> Post.

Use this procedure if you know which invoice number the payment is for.

1. Click Accounts receivable> Journals> Payments> Journals .

2. Create a journal, and click Linesto open the Journal voucherform for payment journal lines. For information about how to create a journal, see Create and validate a journal and journal lines.

3. In the Invoicefield, enter or select the invoice that you have received a payment for. Information about the customer is displayed automatically.

4. Click Validateto validate the payment line, and then click Post> Post.

Use this procedure if you know which customer account the payment is for, or if the payment is intended to settle multiple invoices.

1. Click Accounts receivable> Journals> Payments> Journals .

2. Create a journal, and click Linesto open the Journal voucherform for payment journal lines. For information about how to create a journal, see Create and validate a journal and journal lines.

3. In the Accountfield, enter the customer account that you have received a payment for.

4. Click Functions> Settlement.

5. In the Open transaction editing form, select the Markfield on the line for the customer invoice that corresponds to the received payment.

6. If the customer has sent a payment that applies to several invoices, select the Markfield on each relevant invoice line.

   To see if the payment results in a discount for the customer for a specific invoice, place your cursor on the invoice line and click the Cash discounttab. If a discount applies, it will be automatically subtracted from the original invoice amount when the payment line is created in the next step.

7. Close the Open transaction editing form. The payment line or lines appear in the Journal voucherform with the correct invoice information.

8. Click Validateto validate the payment line or lines, and then click Post> Post.

   Note
   If you cannot post an invoice and you receive an error message that mentions posting restrictions, you might be set up to post only journals that you created. For more information, see Posting restrictions (form).